Courses

Please note: The following are example courses that I have previously delivered. I usually design and deliver training / coaching after the initial consultation to discuss your needs. If you do not see mentioned below what you require please get in touch with me.

With a supportive, encouraging client centered approach to training there is:

  • high degree of participation
  • tailoring to your work base setting and needs
  • content and delivery based on multiple learning styles
  • mixture of input, exercises, practice, feedback
  • training and coaching to suit your price range

Go to Positive and Effective Communication Skills
Go to Managing Stress Effectively for Managers
Go to Managing Stress Effectively for Employees
Go to Performance Coaching
Go to Presentation Skills / Speaking in Meetings
Go to Assertiveness Skills
Go to Time Management
Go to Improve your Confidence and Effectiveness for Working Relationships with NLP
Go to Managerial and Leadership Skills
Go to Motivating your Team

 

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Positive and Effective Communication Skills (2 days)

We do not always come across to other people as we intend and this can lead to misunderstandings, suspicion and ultimately the breakdown of relationships. This course aims to provide learners with insight and skills so as to foster positive and cooperative relationships with service users.

By the end of the training participants will understand:



  • what ‘communication’ means in all its forms
  • the different ways in which people communicate
  • what poor communication may lead to and why
  • verbal communication; how we may need to adapt to meet communication needs
  • the need to understand the preferred communication of the individual
  • how to ‘read’ nonverbal communication
  • what is meant by active listening and the skills that apply
  • the difference between: passivity, passive aggression, aggression, assertiveness
  • the characteristics of an assertive worker
  • the importance of explicit contracts in relationships-respecting boundaries
  • the range of assertiveness techniques available – the use of language, voice tone, volume, non verbal communication
  • how to make reasonable requests assertively
  • how to disagree assertively

 

 

Managing Stress Effectively for Managers (1 day)

Stress can have a very serious impact on work performance and hamper the effectiveness of a Manager. This can even lead to serious ‘burn out’ and disastrous consequences for the individual and those around them. This course explores the notion of stress in the workplace and examines some of the current statistics that indicate the widespread nature of the condition. The personal nature of stress will be examined, as will causation and manifestations; management strategies will be recommended.

By the end of the training participants will understand: 



  • what is stress
  • how widespread unhealthy stress
is
  • what causes stress
  • the impact of stress: physically,
psychologically, occupationally, socially etc.
  • what is burnout
  • the effects on work performance and relationships with colleagues
  • the situations and triggers that can result in tension and stress within the workplace for self and others
  • how stress can negatively affect performance in the workplace
  • strategies to build defenses to minimise its impact
  • the potential effects on service users and others
  • how to develop a practical stress management plan to implement back in the workplace
  • the adoption of processes and systems that can monitor and minimise it
  • how stress can be managed and what you can do to manage your stress (to include): staying healthy and healthy lifestyles, assertiveness skills, time management, delegation, holding boundaries, the role of training and supervision,
  • what the organisation needs to offer
  • the need to ask for help

 

 

Managing Stress Effectively for Employees (1 day)

To provide you with a practical foundation for understanding and managing your stress.

By the end of the training participants will understand:



  • what is stress

  • what is meant by positive stress
  • how widespread is unhealthy stress
  • what causes stress
  • the impact of stress: physically, psychologically, occupationally, socially etc.
  • what is burnout
  • the situations and triggers that can result in tension and stress within the workplace for self and others
  • how stress can negatively affect performance in the workplace
  • the need to ask for help
  • how can stress be managed and what you can do to manage your stress (to include): staying healthy and healthy lifestyles, assertiveness skills, time management, delegation, holding boundaries, the role of training and supervision

 

 

Performance Coaching (3 days)

Coaching skills are invaluable for managers and they have many opportunities for coaching employees:

  • staff appearing unmotivated
  • excessive errors
  • missing deadlines
  • falling below standards
  • displaying need to fine-tune skills

Coaches have the following skills:

  • actively listen and communicate at different levels
  • employ your intuition
  • creatively ask questions
  • influence with integrity
  • give feedback artfully
  • be empathic in face of setbacks
  • work openly and collaboratively
  • challenge coachee
  • help coachee engage in problem-solving
  • facilitate goal-setting & generation of own strategies
  • focus on action
  • inspire persistence
  • manage self
  • demonstrate passion

Coaching behaviours – coaches can:

  • demonstrate empathy and build rapport
  • promote and facilitate excellence
  • inspire curiosity to open up new horizons
  • encourage self-discovery
  • act as a role model
  • be non-judgemental
  • posses a sense of humour and use appropriately
  • value diversity and difference
  • show tact and diplomacy
  • maintain trust and confidentiality
  • signpost client to other sources of support
  • seek opportunities to build client’s confidence and self esteem

Benefits of coaching:

  • coaching is the most effective way to develop your employees
  • coaching is the key to managing multiple priorities
  • coaching leads to improved employee performance, which leads to increased productivity and bottom-line results
  • coaching increases employees’ self-esteem and job satisfaction

 

 

Presentation Skills / Speaking in Meetings (1 day)

Presentations skills and public speaking skills are very useful in many aspects of work. Effective presentations and public speaking skills are important in business, sales and selling, training, and teaching. Developing the confidence and capability to give good presentations, and to stand up in front of an audience and speak well, are also extremely helpful competencies for self-development.

Giving a presentation is worrying for many people. Presenting or speaking to an audience regularly tops the list in surveys of people’s top fears – more than heights, flying or dying.

By the end of the training participants will understand:



  • how nervous energy can be harnessed
  • how to make the best use of existing strengths
  • about using body language appropriately
  • myths and rules about presenting
  • what you are and are not allowed to do
  • about developing an individual presentation style
  • how to stimulate easy interaction with an audience
  • ways of getting ideas across

 

 

Assertiveness Skills (2 days)

This powerful training aims to improve communication and thus effectiveness at work. A range of assertiveness techniques are taught and practiced by participants. The course is useful for those who have difficulty speaking up in meetings, reviews, challenging others, and saying “no” when reasonable to do so. This course is largely experiential and there is some use of role-play.

By the end of the training participants will understand:



  • the link between poor assertiveness skills and conflict, inefficiency, poor work practice, discontent 
and stress
  • the difference between: 
passivity, passive aggression, aggression, assertiveness
  • assertive language
  • where our assertive or non-assertive behaviour originates
  • how poor assertiveness skills impact on the individual and their performance
  • the characteristics of an assertive person
  • how an ‘assertive’ person approaches life: The ‘I’m OK-You’re OK’ philosophy
  • how to give and receive feedback in a respectful way
  • the importance of explicit contracts in relationships
  • how to say ‘no’ appropriately
  • how to make reasonable requests assertively
  • how to give and receive compliments
  • how to disagree
  • how to assert your boundaries
  • how to make a complaint
  • how to deal with not ‘being heard’

 

 

Time Management (1 day)

Poor time management can lead to stress and stress can lead to poor time management. Often staff get trapped in this inefficient and very uncomfortable cycle affecting their performance and impacting on the work lives of others and ultimately the wellbeing of service users.

 This course aims to map out causation of stress and poor time management, link the two and help learners develop strategies to becoming more effective in their work roles.

By the end of the training participants will:



  • understand what is meant by good and poor time management
  • describe how poor time management affects the individual and others as well as the quality of support being offered
  • name the longer term consequences (including stress and burn out)
  • identify what would be considered as time wasting
  • name other reasons why we might not use time well
  • identify their own chosen ways for wasting time
  • understand how time management can assist us in effective working practices and stress management
  • recognise the need for clear required goals
  • know how to plan effectively
  • have strategies and techniques for improving time management (to include):
effective delegation (what, who, how much, when, why etc), prioritising, using lists, knowing
  • know when and how to say ‘no’, using/creating effective systems

 

 

Improve your Confidence and Effectiveness for Working Relationships with NLP (3 days)

One of NLP’s basic principles is that everyone is doing the best they can with the resources they have available. Building on this principle, this course is designed to assist you to:

  • untap some of your own previously unrecognised or unreleased resources
  • step into someone else’s model of the world through a greater awareness of why they are communicating and behaving as they are
  • use your enhanced resources and awareness of others to communicate even more successfully and, consequently, to develop more effective relationships

By the end of the training participants will understand:



  • understand what is meant by (NLP) and describe its principles
  • recognise their own preferred representational system and understand how to establish the preferred 
rep systems of others
  • describe ‘rapport’ and understand how this can be established quickly
  • identify what is important to you about relationships

Course Content:

  • what is NLP?
  • the principles of NLP
  • interpreting the world – the power of perception
  • representational systems:
What are they? which is your preferred system, how to determine the preferred system of others
  • establishing rapport quickly and easily
  • meta programmes: 
understanding 4 key programmes
 and how they influence communication
  • identifying the impact of your values around relationships

 

 

Managerial and Leadership Skills (3 days)

Being a manager is an extremely demanding skilled and potentially stressful job. The days of managing depending on personal authority, charisma and ‘common sense’ are over. Managers are nowadays required to be well informed and educated so that services are provided to the highest possible standard within a highly competitive environment.

By the end of the training participants will understand: 


  • a detailed analysis of what a manager is
  • what the organisation requires of managers
  • how managerial effectiveness be assessed
  • what it means to be assertive
  • the difference between assertive, aggressive and passive-aggressive behaviours
  • how this might assist a manager to communicate more effectively
  • giving feedback on performance
  • what is meant by negotiation
  • what can and cannot be negotiated
  • what is effective delegation
  • what can hinder successful delegation
  • time management
  • leadership styles and their influence on motivation
  • situational leadership: adapting your communication style to suit the circumstances

 

 

Building and Motivating your Team (2 days)

Team effectiveness is not only dependent on the individual motivation within it but on how it functions as a whole. Skilled leadership can harness individual strengths in a way that creates a cooperative environment in which weaknesses and dysfunction diminish. 
This course, designed for Managers aims to help participants develop their insight into the factors that create effective leadership, achieving a better-motivated team in the interest of the workers, the organisation and ultimately service users.

By the end of the training participants will understand:



  • beyond earning money, why people work:
 self esteem, influence, interest, stimulation, meeting the need to be creative, social needs, time structuring etc
  • what is meant by ‘motivation’
  • the main motivators
  • the need for the manager to be aware of the personal motivation of workers
  • what happens to those who do not share the common motive and how might the difference ‘act out’
  • how we know when people aren’t motivated – indicators
  • different motivation theories:
Pain and Pleasure principle, Maslow, a Behavioural model, a Person Centred approach, a Transactional Analysis model
  • what makes a group of people a team
  • how to assess the effectiveness of the team
  • the roles that people play in teams
  • the stages of team development
  • leadership styles and their influence on motivation
  • situational leadership: adapting your communication style to suit the circumstances
  • developing and sharing: team culture/spirit and goals
  • the role of supervision and appraisals